| 6701 |
Creator |
b32b19fdd9ad9f61e852debb903277ce |
| 6701 |
Creator |
ext-b950fe91d69cf7226129c34794fc5bfc |
| 6701 |
Creator |
ext-f31e6a6e2fce354e1f1ada743c6966bc |
| 6701 |
Date |
2005-06 |
| 6701 |
Is Part Of |
p15577325 |
| 6701 |
Is Part Of |
repository |
| 6701 |
abstract |
This paper reports on work studying how technology can empower or exclude its users
due to interactions between social context, system design and implementation. The
analysis is based around the introduction and use of digital libraries in four different
settings, three clinical and one academic. Across the four settings, in-depth interview
and focus group data was collected from 144 users, and analysed with reference to
‘communities of practice’. The four settings represent three different approaches
to digital library implementation: making digital library resources available from
existing computer systems in people’s offices and the library (a traditional approach);
making computer systems – and hence digital libraries – available in shared spaces
(in this case, hospital wards); and employing information intermediaries to work with
staff and library resources. These different approaches engendered different perceptions
of the technology. The traditional approach produced perceptions of technology as
being irrelevant for current needs and community practices. Making technology available
within shared physical space – but with poor design, support and implementation procedures
– was widely perceived as a threat to current organizational structures. In contrast,
technology implemented within the community which could adapt to and change practices
according to individual and group needs, supported by an information intermediary,
was seen as empowering to both the community and the individual. We relate the findings
to a discussion of evolutionary and revolutionary approaches to design, and to the
concept of ‘communities of practice’. |
| 6701 |
authorList |
authors |
| 6701 |
issue |
2 |
| 6701 |
status |
peerReviewed |
| 6701 |
volume |
12 |
| 6701 |
type |
AcademicArticle |
| 6701 |
type |
Article |
| 6701 |
label |
Adams, Anne ; Blandford, Ann and Lunt, Peter (2005). Social empowerment and exclusion:
a case study on digital libraries. ACM Transactions on Computer-Human Interaction
(TOCHI), 12(2) pp. 174–200. |
| 6701 |
label |
Adams, Anne ; Blandford, Ann and Lunt, Peter (2005). Social empowerment and exclusion:
a case study on digital libraries. ACM Transactions on Computer-Human Interaction
(TOCHI), 12(2) pp. 174–200. |
| 6701 |
Title |
Social empowerment and exclusion: a case study on digital libraries |
| 6701 |
in dataset |
oro |