| 46035 |
Creator |
00fa17538c8e42ccc3780de4186a2d8c |
| 46035 |
Creator |
16e73d221af2520efdf276a6fe314884 |
| 46035 |
Creator |
369d6578489ea965af34bdef66624d42 |
| 46035 |
Creator |
62d697daf16d16a03637c66bfa271524 |
| 46035 |
Creator |
1e1d131902406c44b97f0904d690e1b4 |
| 46035 |
Creator |
ext-1e2d2a944d8f8b8b245f7a15fb379ff3 |
| 46035 |
Date |
2017 |
| 46035 |
Is Part Of |
repository |
| 46035 |
Is Part Of |
p14664488 |
| 46035 |
abstract |
Commercial organisations are increasingly asked to perform tasks traditionally associated
with governmental bodies, such as law enforcement. The rationale for these public-private
partnerships is that there are synergies between traditional business skills and those
required to achieve certain societal goals. However, there is a lack of research into
whether this is, indeed, the case. This paper addresses this gap by investigating
one particular type of public-private partnership: anti-money laundering (AML). The
study explores the potential synergies between customer relationship management (CRM)
and those required for AML. A quantitative survey-based approach is used to identify
the overlaps and connections between these two areas of competence. The findings reveal
tensions between financial institutions’ dual roles as both commercial organisations
and players in the battle against money laundering. The consequences for these firms
are explored, and the wider implications for other organisations supplying non-commercial
services to government are considered. |
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authorList |
authors |
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issue |
5-6 |
| 46035 |
status |
peerReviewed |
| 46035 |
uri |
http://data.open.ac.uk/oro/document/430397 |
| 46035 |
uri |
http://data.open.ac.uk/oro/document/430398 |
| 46035 |
volume |
25 |
| 46035 |
type |
AcademicArticle |
| 46035 |
type |
Article |
| 46035 |
label |
Canhoto, Ana Isabel; Meadows, Maureen ; Ball, Kirstie ; Daniel, Elizabeth ; Dibb,
Sally and Spiller, Keith (2017). The role of customer management capabilities in
public-private partnerships. Journal of Strategic Marketing, 25(5-6) pp. 384–404. |
| 46035 |
label |
Canhoto, Ana Isabel; Meadows, Maureen ; Ball, Kirstie ; Daniel, Elizabeth ; Dibb,
Sally and Spiller, Keith (2017). The role of customer management capabilities in
public-private partnerships. Journal of Strategic Marketing, 25(5-6) pp. 384–404.
|
| 46035 |
Title |
The role of customer management capabilities in public-private partnerships |
| 46035 |
in dataset |
oro |