| 28993 |
Creator |
369d6578489ea965af34bdef66624d42 |
| 28993 |
Creator |
ext-80330224df067316ab14cf01ee09a209 |
| 28993 |
Date |
2011-07 |
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Is Part Of |
repository |
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Is Part Of |
p1468005X |
| 28993 |
abstract |
The worker performing a monitored task and the social processes surrounding the task
provide a basis for integrating psychological and sociological research on work performance
monitoring and surveillance in call centres. Foci include individual boundaries, compliance
and resistance, controlling the effects of monitoring, negotiated order, metacommunication,
and social support. |
| 28993 |
authorList |
authors |
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issue |
2 |
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status |
peerReviewed |
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uri |
http://data.open.ac.uk/oro/document/1260467 |
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uri |
http://data.open.ac.uk/oro/document/1264880 |
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uri |
http://data.open.ac.uk/oro/document/1264881 |
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uri |
http://data.open.ac.uk/oro/document/1264882 |
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uri |
http://data.open.ac.uk/oro/document/1264883 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/196462 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/28610 |
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uri |
http://data.open.ac.uk/oro/document/28611 |
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uri |
http://data.open.ac.uk/oro/document/28612 |
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uri |
http://data.open.ac.uk/oro/document/29329 |
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uri |
http://data.open.ac.uk/oro/document/29330 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/29331 |
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uri |
http://data.open.ac.uk/oro/document/29332 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/349952 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/717525 |
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uri |
http://data.open.ac.uk/oro/document/946914 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/946915 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/946916 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/946917 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/946918 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/946931 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/951824 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/951825 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/951826 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/951827 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/957793 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/957794 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/957795 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/957796 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/961870 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/961871 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/961872 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/961873 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/967027 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/967028 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/967029 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/967030 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/971677 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/971678 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/971679 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/971680 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/977569 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/977570 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/977571 |
| 28993 |
uri |
http://data.open.ac.uk/oro/document/977572 |
| 28993 |
volume |
26 |
| 28993 |
type |
AcademicArticle |
| 28993 |
type |
Article |
| 28993 |
label |
Ball, Kirstie S. and Margulis, Stephen T. (2011). Electronic monitoring and surveillance
in call centres: a framework for investigation. New Technology, Work and Employment,
26(2) pp. 113–126. |
| 28993 |
label |
Ball, Kirstie S. and Margulis, Stephen T. (2011). Electronic monitoring and surveillance
in call centres: a framework for investigation. New Technology, Work and Employment,
26(2) pp. 113–126. |
| 28993 |
Title |
Electronic monitoring and surveillance in call centres: a framework for investigation |
| 28993 |
in dataset |
oro |